쇼핑몰에서 물품을 구매하신 후 반품을 하기 위해서는
“반품을 하여도 좋다” 는 쇼핑몰의 반품승인메일이
받은 메일의 예
Dear AE Friend-
Thanks for your inquiry.
To return Internet or Catalog purchases to an AE store location:
To return catalog or Internet purchases to an AE store location please
the packing slip that was enclosed with your order and the credit
used for the original purchase. The packing slip will serve as your
If you do not have your packing slip, you will be credited the current
of the item and issued an AE Gift Card for the amount. To find the
nearest you, please visit our web site at http://www.ae.com/stores/
call our toll free number, 1888-232-4535 and select option #2.
For Internet and Catalog purchases:
1. Detach the bottom of the packing slip that was enclosed with your
2. On the side marked ”merchandise return form”, circle the item(s)
your are returning. Please indicate the reason(s) for your return.
3. If the address for the return or exchange is different from the
on the form, fill out the box (different ship to address) on the reverse
of the form.
4. For returns, the original credit card will be credited or you will
AE gift card, depending on how the items were initially purchased.
5. For exchanges, fill out the reverse side of the form.
6. Pack your return securely in the original package if possible.
Be sure to
include the return form. Attach the shipping label that was provided
your original order.
If you do not have your original packing slip, please include the
information with your return: Bill to name, address and phone number,
to name, address and phone number, order number, reason for return,
requested exchange items if applicable.
Please mail all returns and exchanges to:
American Eagle Outfitters
Attn: Returns & Exchanges
6200 Commerce Center Drive
Groveport, OH 43125
We recommend that all returns and exchanges be sent via a traceable
carrier such as UPS or FedEx. AE is not responsible for packages not
received if sent via a non-traceable carrier. Returns and exchanges
be returned prepaid; we cannot accept C.O.D. deliveries.
Thanks for your interest in American Eagle Outfitters- Your friends
받은 메일의 예
Dear gildong hong
Thank you for your recent e-mail regarding order #XXXXXXXX.
The invoice which arrived with your package contains all the information
you will need for returning this merchandise. Please ship the merchandise
back to us by placing the pre-addressed label which came with the
invoice back on the box, and taking it to your local post office.
have to pay to ship this merchandise back to us.
This method will take about 4-6 weeks for credit to be reflected on
Or you may take the merchandise, with all tags attached and with your
shipping invoice, to your local Macy's store.
They will let you return the merchandise, and they will credit your
If you have any further questions, please e-mail us at
email@example.com or call us at 1-800-289-6229.
Our office hours are Monday through Saturday 9:00 AM to 9:00 PM and
Sunday 11:00 AM to 7:00 PM.
Internet Customer Service